Contact Us: (03) 9005 5882

Getting an expensive SEO is the easiest method to Local traffic? WRONG!

Finally.. A quick and affordable way to grow your Local business.

Best Live Chat Software

Nowadays live chat is very essential when it comes to customer service. A customer will always expect or want live chat support whether they have a question, complaint, or needs some other type of assistance.


It also makes your support for customers more efficient. Service reps can’t field more than one phone call, but they can handle multiple live chat conversations at the same time. It is also faster and cost-effective than any other type of customer communication. Here is the best live chat software you can choose from:


JivoChat (Cross-Platform Live Chat Software)

It is an all-in-one solution for your company's live chat needs. It allows you to communicate with customers via phone, email, social, and of course, live chat all from a single platform.

....

It is compatible with almost any service you are using be it WordPress or Weebly. JivoChat is used by over 284,000 websites worldwide making it one of the most popular used software in the market.


LiveChat (Versatile)

It has a full range of features and customizations. It is used by companies like PayPal, McDonald’s, Adobe, and Mercedes-Benz.


LiveChat provides online chat, multichannel support, lead generation, online surveys, in-app support, net promoter score, and more, making it one of the most versatile solutions on the market today.

Smartsupp (Best for Monitoring Visitor Behavior)


You can access a real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in, and proactively start a conversation to make a sale. It is the most popular in Europe with more than 50 000 active webshops and websites.


Pure Chat (Best features)

It is the best for small and medium-sized businesses who need the most out of their service. When you compare other products there is no other like Pure Chat which provides so many features. Every feature is included regardless of the plan you choose.


Its plans are $39 and $79 per month with the only difference being 4 users and 10 users for the latter.


Intercom (For Lead Qualifications)

It boasts about being a conversational relationship platform. It is a very smart way to say it helps you build customer relationships through messaging and live chat.


It is used by companies like Microsoft, IBM, Udemy, and Sotheby’s.


You can boost site conversions with targeted messages, bots, and real-time chat. For small businesses plans start at $59 per month. Large businesses have to contact Intercom.


Acquire (Best Chatbot Features)

They believe in quality over quantity. It’s an all-in-one solution for omnichannel support, knowledge base, video chat, VoIP phone, and more. It is very popular but is trusted by the US Air Force including companies like Lexus, Audi, Discover, and more.


They believe in quality over quantity. It’s an all-in-one solution for omnichannel support, knowledge base, video chat, VoIP phone, and more. It is very popular but is trusted by the US Air Force including companies like Lexus, Audi, Discover, and more.


Zendesk (Best for Customer Engagement)

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities. It is used across a wide range of vertical markets including technology, government, media, and retail, from small to large.


Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities. It is used across a wide range of vertical markets including technology, government, media, and retail, from small to large.

What to look for while choosing a live chat software?

  • Number of Agents
  • Know what your needs are.
  • Omnichannel Support
  • Automation
  • Extras and Bonus Features

The best live chat software opts when you know your budget and your needs. The software’s are diverse, some options are going to work well for customer service whereas others are purpose built for sales teams.